If your existing connection does not work, try reconnecting your bank (see here) before contacting us.
*Please note: Reconnect is available only for Premium users. Please check All about Premium
If reconnecting does not change anything, please send the following:
- Send a screenshot with the error message
- Name or Last 4 digits of your account
- Name of your bank
- Type of account (i.e. current account, savings, credit card)